Customer Service Representative - State Farm Agent Team Member
Full Time • Bossier City, LA
Benefits:
- Supportive Work Environment
- Friendly, safe environment
- • Continuous feedback culture instead of annual reviews
- • Office centrally/conveniently located
- • Supportive Work Environment
- • Team-building activities and social events
- • Support for certificates or further education
- • Modern, inspiring office spaces
- • Free snacks, coffee and drinks
- • 4 weeks PTO per year
- Competitive salary
- Opportunity for advancement
- Training & development
- 401(k) matching
ROLE DESCRIPTION:
As a Customer Service Representative with Larry Poole State Farm, you will generate outstanding customer experiences that reinforce our agency’s reputation. Your attention to detail, strong customer service skills, and genuine desire to help people will make you an excellent fit. You will enhance your career while resolving customer inquiries, collaborating with agency team members, and anticipating the needs of the community members you support.
As a Customer Service Representative with Larry Poole State Farm, you will generate outstanding customer experiences that reinforce our agency’s reputation. Your attention to detail, strong customer service skills, and genuine desire to help people will make you an excellent fit. You will enhance your career while resolving customer inquiries, collaborating with agency team members, and anticipating the needs of the community members you support.
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, and a passion for delivering top-tier customer service. This role involves assisting clients with their insurance needs, managing inquiries, assist claims, and ensuring a positive customer experience.
QUALIFICATIONS:
- Will be required to obtain a valid Property & Casualty insurance license within 90 days of hire date.
- Additionally, Life and Health insurance license is preferred; if not currently licensed in Life and Health, candidates must obtain the Life and Health license within 180 days of hire.
- Previous experience in insurance and financial services is preferred.
- Excellent verbal and written communication skills.
- Customer-focused, empathetic, and a team player.
- Ability to multi-task, prioritize, and problem-solve effectively.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
Previous customer service experience preferred
Compensation: $35,000.00 - $55,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Larry Poole - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Larry Poole - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in 2200 Airline Drive Bossier City, La 71111.
- Our office is open 8:00 am 5:00 pm M-F ( After hours appointment only).
- I have been a State Farm agent since 1977.
- We currently have 8 team members at our agency.
- Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, and Bronze Tablet
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none